Olivier Mergel



Professional Status

Open to opportunities

About Me

15+ years managing cross disciplinary teams through projects and programs, delivering complex IT solutions in a convergent web and mobile (with cloud backend) multi screens context, partnering with large businesses (enterprises, system integrators, software vendors). Also involved in key accounts engagement from solutions design (followingTOGAF framework), presales (direct and indirect sell-though sell-with), to delivery (PMI process) and post-sales (ITIL service management). Experienced in blue chip and startups companies.
System Integration (information systems, OSS, BSS, distributed architecture, XaaS, opensource) and methodologies (leanstartup, MVP, agile, devops)


Head of Cloud Solution Design Authority

Orange Business Services
Since September 2014
  • Lead a team of IT senior architects in charge of Solution Authority
  • Build innovative cloud service provider’s IaaS, PaaS solutions: Big Data, Application PaaS (devops), Openstack clouds, cloud management platform (private/hybrid cloud, brokering, marketplace)
  • Man in the middle between orange engineering teams (virtualization, server & tools, network, storage, security), operations team (ITSM, managed services, application management) and the fields team (presales, sales)
  • Drive presales process for non standard/ complex Solution Architectures
  • Build knowledge base for Orange Cloud for Business : IT building block libraries (DRP, VDI, Workplace, CMP service portal, IT architecture patterns : hyperconverged, software defined storage/ network, managed services)
  • capitalization on large deals delivered to Top Customers (enforcing reuse and services catalogue industrialization)
  • Help define IT transformation strategy for business enterprise market (large enterprises direct channel, system integrators indirect/ partner channel)
  • Contribute to strategic partnerships with system integrators and software vendors (HP, Cisco, Huawei, EMC, Netapp, ServiceNow, Pivotal, VMware, Redhat, Juniper, BMC, Microsoft)

Head of presales

November 2012 to August 2014
  • create and structure presales process for large business and mid market: sell-to/ sell-through/ sell-with
  • enforce indirect sales channel: partner program (certification on openstack), cloudwatt a day (tech days technical and business sessions)
  • participate in deal/offer construction with ITpartners (Value Added Integrators): cloud for Media, hybrid cloud, Big data (Hadoop as a service), SaaS marketplace, ...

Freelance - Head of Innovation

Sofinnova/ Elaia Partners - Wyplay
October 2011 to October 2012
  • freelance mission for a VC-backed startup in the digital TV/middleware sector: new initiative definition (architecture, value proposition, business model, roadmap)
  • Define Go-To-Market strategy (partners: ISV, OEM # VAR)
  • Advocate solution towards stakeholders (board+top management) + solutioning workshops with key customers
  • Showcase PoC in industry shows http://goo.gl/Ycxnr

Director of operations

April 2008 to September 2011
  • Engage with key telcos on Microsoft Entertainment new marketplace initiative (Zune Music & Videos)
  • lead a 10 Key Account Managers Team and Live operations (Customer Support Services)
  • Contribute to the 3 screens + Cloud microsoft initiative (marketplace for Xbox Live, Windows Phone 7, MSN Music, Mediaroom Zune companion app)
  • Interface, support and coordinate Microsoft european entiies for the launch of Xbox Music Videos & Apps markeplace in Oct'10 (MARCOM: promotions, placement, PR), bundled deals negotiation with operators and handsets manufacturers
  • Manage key accounts engagements for the whitelabel activity (Musiwave subsidiary): Steering Committees (business partership: releases management, escalation, overall engagement dashboard), Service Reviews (KPI, SLA, QoS, CSAT), Revenue Forecast (QBR + performances scorecard)

Director of Professional Services

March 2006 to April 2008
  • Build and lead a Professional Services departement (40 FTE) dedicated to deploying Musiwave platforms worlwide: integration with operators information systems (Billing, AAA, payment systems, DRM...), UI/UX customization (whitebranded)
  • Head of Customer Project Management: lead customer engagement teams (online content platforms integration with telecoms operatos under SaaS model: architecture, integration & customization, support)
  • Operations Director: manage customer engagements from presales to delivery and post sales (operations): steering committees (PMO), contractual negotiation in relationship with sales and finance departement, customer satisfaction (SLA, escalation)
  • Participate into due diligence until acquisition by Microsoft Entertainment and Devices division (EDD) in 2008. Implement post acquisition M&A process: SOX compliancy (Sarbannes-Oxley) for services business line, integration into Microsoft Online Services
  • Accountable for COGS allocation and margin objectives (Professional Services)

Program Manager

February 1999 to February 2006
  • Senior Project Manager for major european operators system integration projects
  • skills/ environment: Service Delivery Platforms (SDP), information systems/IT integration, service provisioning, OSS/BSS, Billing, BI, EAI
  • Set-up YoY maintenance contracts (SLA, ITIL process, releases management)
  • presales, bid management (RfP/RfQ/RfI), consulting missions (MOE/MOA)

OSS BSS Technical Lead

Alcatel Lucent
September 1996 to January 1999
  • Design and implementation of ALMAP suite (Alcatel Management Platform) (Network management systems)
  • participate into standardization forums (OMC-R, BSS/BSS, CORBA, Sonet/SDH) as part of the Alcatel Corp Research Center


  • manage 10-50 skill center dedicated to technology (products & services)
  • provider guidance and drivers in a context of rapid transformation throughout disruptive technologies and ecosystems
  • Project delivery (PMI) (certification Capgemini Engagement Manager 2003) (<=> PMP/PMI)
  • PMO (program management Office): partnerships (KPI, scorecard) with customers and software vendors
  • Methodology: fixed price engagement, V cycle, Agile (Scrum), Pert/Gantt
  • Reporting: Steering Committees (dashboard), Service Reviews (KPI, SLA), Resources allocation, Objectives achievement (COGS, margin)
  • IT/software Architecture: SOA/Web distributed architecture, Service Delivery Platform, cloud solutions (XaaS, virtualization, multi-tenant), internet/mobile/TV, middleware, networks, Enterprise Service Bus, Enterprise Application Integration, CMS, CRM
  • Methodology: PMI, ITIL v3, CMMI, Agile (Scrum), COBIT, Prince2, UML, Merise
  • Cloud ecosystems: IaaS (openstack deployment for hybrid clouds), PaaS (Hadoop as a service, Redhat, Azure, Google Apps), SaaS (marketplace integration)
  • Product Marketing: customer value proposition, business canvas, business model generation, lean startup
  • Sales Revenue management: forecast/ outlook, quarterly business review and analysis, reconciliation with Finance department
  • Customer Engagement: presales (SPANCO sales pipe stages), value proposition, deal negotiation and closing
  • KAM team management: compensation plans (sales incentive), support in selling and negotiation phases, RfP/tender
  • business development: new initiatives (evangelization, presentation), go to market plan


M.Sc. in Computer Sciences and Information Technology

September 1993 to September 1996

Engineering degree from Institut Scientifique et Polytechnique Galilée Paris XIII

Data Science

Ecole Polytechnique
January 2015 to May 2015

Chaire between Orange & Thales
4 weeks program covering data science theoretical corpus and techniques

Executive Certificate "Cloud Architecture and Governance"

Ecole Centrale Paris
October 2012 to May 2013

RNCP Bac+5 executive certification

HEC Sales Director

HEC Executive Education
October 2009 to December 2009

executive cursus from HEC business school in sales and marketing management

Project Leader

October 2000 to March 2003

certification program from Capgemini (Engagement Manager)

HiPo Microsoft

Microsoft Europe
September 2010 to May 2011

High Potential program from Microsoft

Management Cursus

IAE Grenoble
September 2003 to March 2004

general executive education courses in management, economy, marketing, finance